Help tab of Process Runner DB
This section describes how to use the options on the Help tab to check for updates, use help sites, contact support, and manage licenses.
You can perform the following tasks from the Help tab,
- To switch the visibility of the Welcome Page in Process Runner DB, close all the Process files and select the Welcome Page option to enable or disable the display of the Welcome Page.
- To check for updates, select Check for Updates in the Support section.
- If a new version of the application is available, select Download & Install in the New Updates Available dialog. Process Runner DB downloads the updates, extracts the required files, and initiates the installation process.
Note: By default, the 64-bit version of the application gets downloaded. If you want to download the 32-bit version, contact your Process Runner admin or create a support case on Salesforce.
- If you have the latest version of Process Runner DB on your system, the No New Updates Available dialog appears.
Note: You can manage the notifications through the bell icon when an updated version of the product is available. The bell icon appears only when you select the Notify to Install Updates option in Options > Updates/Backup. For information about this option, see Updates/Backup.
- If a new version of the application is available, select Download & Install in the New Updates Available dialog. Process Runner DB downloads the updates, extracts the required files, and initiates the installation process.
- To view videos, tutorials, and FAQs, use the options in the Help section.
- If you select the Process Runner Cloud option in Tools > Enterprise Settings > EShare or Control Panel tab or use any of the EShare options in the Process Runner, the Process Runner Cloud option appears in the License section, through which you can sign out of your Process Runner DB Enterprise Application session.
- If you are using the legacy license model to activate, transfer, or deactivate the Process Runner license, select Manage License in the License section.
- For information about how to send the license details to the insightsoftware license team, see Send License Details.
- For information about offline and online license activation, see Activate License.
- For information about how to transfer and remove the license, see Transfer or Remove License.
- To view the version and license information, select About in the License section. For information about how to send the license details to the insightsoftware license team, see Send License Details details.