Transfer or Remove License

Note: This section is valid only if you are using the legacy license model.

Typically, the Process Runner DB licenses have dedicated user or system, and you cannot transfer it to another user or system. However, with special instructions from insightsoftware, or if you purchase transferable licenses, you may transfer license from:

• User to user
• System to system

The license transfer is a two-step process:

1. Remove or Deactivate License on Old System.
2. Activate License on a New System.

Caution: Do not proceed with the license transfer if the license is Floating, Concurrent, or Named. In such case, we recommend you to contact your internal license manager.

Remove or Deactivate License on Old System

You can remove or deactivate the license either in the online mode or manually.

Online Removal or Deactivation

This section explains how to deactivate or remove license from an old system.

To deactivate Process Runner DB license,

1. Open Process Runner DB.
2. Select HELP > Manage License. The License Activation dialog appears.
3. Select the Deactivate Online option and select Next. A dialog appears for you to confirm the removal of Process Runner DB license from the system.

   

4. Select Yes. The Remove License dialog appears.
5. To ensure that you are not removing Process Runner DB accidentally, enter the captcha rEmoVE in the box and the password.

   Note: For the password, send an email to mag-innoweralicense@insightsoftware.com with a screenshot of Help > About. The passwords are case-sensitive.

   

6. Enter the password that you have received from insightsoftware, and select OK. The Remove License dialog appears to confirm the license deactivation.
7. Select Yes, select the Confirm above information and deactivate product license checkbox, and select Finish.
8. Select OK. Process Runner DB is deactivated.

You can manually deactivate Process Runner DB if you have trouble during deactivating Process Runner DB online.

Manual Deactivation

This section provides information on how to manually deactivate Process Runner DB from your old system.

Before you manually deactivate the Process Runner DB license, ensure that you do the following:

• Download LicenseRemoval.zip from http://help.innowera.net/docs/LicenseRemovalDB.zip
• Extract the file and rename Innowera License RemovalDB.e1e to Innowera License RemovalDB.exe.

Note: To completely deactivate the insightsoftware license from existing systems, uninstalling Process Runner DB is not enough. You must perform the steps in this section to get the deactivation confirmation code. This code is essential for successful license transfer or removal; otherwise, the license will be considered in use.

To manually deactivate Process Runner DB license,

1. Run Innowera License RemovalDB.exe. The Remove License dialog appears..
2. Select Yes. The Remove License (Process Runner DB) – Confirmation dialog appears.
3. To ensure that Process Runner is not accidentally removed from your system, enter the captcha rEmoVE in the box and your password. Select OK.

   Note: For the password, send an email to mag-innoweralicense@insightsoftware.com along with a screenshot of Help > About. Also, the passwords are case-sensitive.

   After the deactivation of the license, on the Remove License dialog, you get a license removal confirmation key.

4. Select Copy Key, paste the Process Runner DB license key in an email, and send it to mag-innoweralicense@insightsoftware.com.
5. Select Close to exit from Process Runner DB.

Activate License on a New System

This section explains how to activate a license that you have transferred from an old system to a new system.

1. Install the required version of Process Runner DB on your new system, if your system does not have the application. For more information about installing Process Runner DB, see Install Process Runner DB.
2. Activate the Process Runner DB license on your new system. For more information about activating the Process Runner DB license, see Activate License.
3. Send an email to mag-innoweralicense@insightsoftware.com with a screenshot of Help > About of the Process Runner DB installed on the new system and the license details that you have deactivated to transfer it to the new system.

insightsoftware support resets the activation parameters, such as the system ID and user ID in the Process Runner DB license, after which you can activate the license on the new system.

For information about transferring SeatProcess Runner DB licenses from one user to another, contact insightsoftware support.

Note: When you download the Process Runner DB setup from the insightsoftware web page after a license transfer or removal, you must provide your email address and mention the reason as license transfer or removal.