No License for Product

Note: If you are redirected to this topic from the Process Runner DB, kindly read the product name as Process Runner DB.

Symptom

Sometimes, when you try to connect to the license server, the following error message is displayed in the License Check window.

Cause

This issue occurs because the PROR.LIC file is blank or corrupted.

Solution

1. Add the following line to the PROR.LIC file that is at C:\Users\Documents\Innowera\Lic\PROR.LIC.

   SERVER <IPAddress> ANY <PortNumber>

2. Ensure that the file has only this line and replace IPAddress with the actual IP address and <PortNumber> is the port number assigned to the License server.
3. Save the file.

If you still face an issue, contact mag-innoweralicense@insightsoftware.com with the error screenshot and the steps you performed.