Troubleshoot Information

This chapter provides information on about how to troubleshoot issues with the installation, uninstallation, or upgrade of the Innowera Control Panel.

• Problem Statement

  Read or write access denied to Innowera Control Panel database.

  Symptom

  After the installation of Innowera Control Panel, if you configure the database type as Microsoft Access and tried to connect to the Innowera Control Panel database, an error message similar to the following will be displayed.

  

  Cause

  This issue occurs if the read and write permissions are not enabled for the database.

  Solution

  To resolve this issue, enable read and write permissions for the Innowera Control Panel database.

  To enable read or write permission,

  1. Go to the following location in your computer: <drive>: inetpub > wwwroot > InnoweraControlPanel.
  2. Right-click the App_Data folder and select Properties. The App_Data Properties page appears.

     

  3. Go to Security tab and and select IIS_IUSRS.
  4. Select Edit. The Permissions for App_Data page appears.
  5. Select IIS_IUSRS.
  6. Select Modify and Write check boxes and select Ok.

• Problem Statement

  Access denied to SQL Server database.

  Symptom

  After the installation of Innowera Control Panel, if you have selected the database type as SQL Server and authentication mode as Windows Authentication, an error message similar to the following is displayed when you tried to connect to SQL Server database:

  

  Cause

  This issue occurs if you do not have access to the SQL Server database.

  Solution

  To resolve this error, see SQL Server Configuration for IIS with Anonymous Authentication and SQL Server Configuration for IIS with Windows Authentication sections.