Use Z Option Ticket System

Z Option has a full-functioning Ticket System which allows our Premium Users to notify us if there are questions or problems with the software.

Using the Ticket System is the best way to get support from Z Option.

• Multiple support pagers will be triggered.
• Upload files.
• E-mail notifications.

See Use Z Option Ticket System ID if you are a premium user and don’t already have one.

Create a New Trouble Ticket

1. Open your web browser and go to www.zoption.com.
2. On the Z Option home page select the Support option.
3. On the Z Option support page select the Log onto Ticket System option.
4. If you have logged into the Ticket System before you can skip to step 6.
5. Enter your Ticket System ID and password provided when your request for Ticket System ID was approved.
6. On the Z Option Support – Welcome page, select the Report a new Issue option then the Go button.

On the Create New Ticket page,

7. Select the appropriate Category.
8. Select Budget Loader as the Product.
9. If the problem is with a template, attach it using the Browse Button on the Excel File?: field.
10. You won’t need the ZGL file or INI file fields.
11. Enter a Short Description of the problem.
12. Enter a complete description of the problem including any error messages and the steps taken that lead to the problem.
13. Select the Create Ticket button.
14. You will be notified of our responses via email.

Review a Trouble Ticket

1. Follow the steps 1 – 5 in the Create a New Trouble Ticket section above to access the ticket system.
2. On the Z Option Support – Welcome page, select the Show all of my Company Tickets option then the Go button.
3. Click on the ticket number to display its contents.